M Performance Gloss Black Grille (Single Slat) For BMW 3 Series F30 F31 12-18

Any Products returned for a refund or exchange must be sent back to us within 14 days of purchase. We request you to email us the reason of return in detail at: support@supremecustoms.com.au

Note: images are to be sent on requirement

If the refund case is approved from our end, we shall issue an RMA to you along with our return address. Make sure the package is in its original and in the same condition as delivered to you along with our return policy paper. To avoid any sort of damage to the package during shipping, we recommend you to ensure the safe packaging of the product. We’re permissible to:

1. a) not refund you
   b) re-return your item back to you at your own delivery cost

We’re also permissible to partially refund you depending on the condition of the items that are returned. Our support team shall contact you once your order package arrives at our address.

All items that are returned for refund purposes shall be sent back to us via our carriers mentioned in our shipping details section. Contact our support team before sending your items for a refund claim so we can get in touch with our carriers and be responsible enough to pay for the shipping cost. It is to inform you that we do not entertain any return package that is sent to us without our consent. Moreover, if the buyer intends to ship the package with his/her own choice of carrier, we shall not be liable to pay for the shipping charges. We’re also not responsible for any return package that is lost during the shipping process, hence we shall not refund in such a case despite the genuinity of the return.

For your satisfaction, we strictly recommend you to insure the package before returning it back to us. You are subject to pay the return carrier charges. However, if the package contains any wrong product that is sent from our end, we are liable to pay for the return shipping cost.

We are permissible to technically test and scrutinize any product that is sent back to us for a return claim. Any product that is faulty shall be replaced or refunded in 14 days from the return receipt date. Items that are in 100% working condition but are returned to us due to a change of mind or mistaken purchase by the buyer, we shall charge a restocking fee that is equal to your original packages shipping (cost that we paid to ship the item to you) and cost of handling + 10% of that cost. You’re liable to provide us the RMA before we process your return claim.

Any product whether it is faulty or not, and is used by the customer by any means is not entitled for a refund.

We usually dispatch the purchased items in two business days (weekends and public holidays are excluded) once the payment is fully received. If your concerned order is to be sent by our overseas supplier, we shall update you accordingly. In that case, we request you to please wait for a little more time to get your order delivered to you.

All the taxes and customs duties have to be paid by the buyer per the laws of the region and country of his delivery address. Delivery time varies from region to region and for international orders as well.

Supreme Auto Customs only relies on following transport carrier options:

• Australia Post eParcel
• AlliedExpress Couriers
• Star Track Couriers

We do not entertain any such requests such as; to leave the order behind or anywhere outside the delivery location. Hence, we strongly recommend you to please collect the package yourself, and sign on the delivery receipt once you receive the order.

We are not responsible for redelivery fee in the following cases:

a) If the purchaser is not available when the delivery is scheduled
b) If the purchaser is pre-notified but He/She fails to collect his order from the carrier after a failed delivery attempt by the carrier

We provide an online tracking number to the customer via email for purchase satisfaction and proper information about the package. If you are unable to receive tracking information, feel free to contact us.

As mentioned, all orders are dispatched swiftly i.e; 2 business days after the payment is cleared. However, we’re not responsible for any sort of shipment delays from the carriers, or any case of natural calamity otherwise. Therefore, please bear with the provided ETA delivery date of your order.

We are not liable for any lost or broken items by transit service. Such occurrences are rare, but possible. However, we’ll definitely try all that is possible to firmly assist you in these cases. To avoid this situation, we recommend you to buy postage insurance.

We don’t entertain address/product/color change or replacing the item with another model’s product. Furthermore, if you want to change any details of your order once it is dispatched from our end, we won’t accept your request. Nonetheless, if you want to make any changes in your purchased but undelivered order, we shall happily assist you.